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v2.9

Dark Reader Button

  • Dark mode not applying to a specific site
  • Custom color settings not saving
  • Dark+ mode breaking a media player or video
  • Extension appears enabled but page looks unchanged
  • Mode resets after a browser restart
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v7.13

PiP Button

  • PiP button not appearing on a video
  • YouTube auto-PiP not triggering on scroll
  • Video inside a Shadow DOM player not detected
  • Button appears in wrong position
  • PiP entering on a paused video unexpectedly

All extensions operational. No known widespread issues as of April 2026. If you found a bug on a specific browser or site, describe it in the form below.

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Dark Reader Button

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PiP Button

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